RR Donnelley -
Los Angeles,
California
7344
DESCRIPTION
We are looking for candidates that want to work either full time hours or part time hours.
BASIC FUNCTION
The core role of the Office Services Associate is to support the various services of the account which include reprographics services, mail, and fax.
Principal Responsibilities
* Prioritize print work order request and monitor work flow
* Meet and greet customers in a timely and professional manner
* Follow procedures to run print jobs in proper order
* Communicate on a timely basis with clients on job status or deadline issues
* Accurately log all job request data in appropriate logs or into web-based production system
* Ensure accurate and timely completion of production assignments are completed in a timely manner.
* Quality assure every job to ensure client requested specifications were followed prior to delivery
* Assist in process improvement ideas
* Build relationships with end users; manage their perception and expectations by frequently communicating with clients, solving problems, promoting a sense of urgency, and following up
* Work on special projects or other assignments as designated by site management
* Answer telephones with proper telephone etiquette
* Perform other duties as needed
* Ensure all inbound and outbound mail is sorted in secured sorting area
* Perform inbound screening / scanning functions of packages when required
* Distribute inbound postal mail, packages UPS and FedEx deliveries to the designated floor drops per the specified office delivery schedule
* Ensure all inbound and outbound mail packages are recorded via mailing web base systems or appropriate log books
* Monitor all inbound and outbound faxes and hand deliver each communication to the designated person or location
* Ensure all fax transactions are logged in appropriate tracking systems or record books
REQUIRED SKILLS
Skills
* High School / GED preferred plus two years experience in a financial industry
* Computer skills a must with intermediate experience in data entry and Word, Excel, PowerPoint and Outlook. Applications and platforms helpful.
* Ability to work in a fast paced, client-driven environment with minimal supervision.
* Ability to provide printing production assistance to remote users
Los Angeles, CA
Los Angeles, California
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