RR Donnelley -
Bolingbrook,
Illinois
7809
DESCRIPTION
Responsible for executing the customer's request for transportation via the most efficient and cost effective manner while providing the highest level of Service. The Dispatcher is a front line representative of RR Donnelley Logistics and must constantly demonstrate our commitment to providing the highest level of service to our clients and ensuring fair business practices with each of our vendors.
Acts as the interface between the client and vendor. Accountable to develop and maintain the most cost effective and efficient logistics platform to maximize profitability and customer savings. This includes service optimization, track and trace interfaces or issues and handling client and vendor interactions. Needs to demonstrate the ability to service on-demand as well as scheduled or routed work.
Responsibilities:
Work is typically performed under minimal daily supervision, receiving guidance from manager/supervisor about the work that needs to be completed. Able to exercise high level of discretion and latitude in completing tasks.
* Accountable for dispatching and assigning vendors based on client demands and service requirements. Be able to quickly move to an alternate vendor when business conditions (availability, price, or quality) dictate change.
* Accountable for tracking and tracing all outbound and some inbound deliveries and resolving service issues and failures.
* Respond to daily inquires made by customer and/or vendor in relation to product movement, providing ETAs or managing a package search.
* Understand the planned customer requirements based on schedules for services and/or product flow through the plant/distribution center. Based on the understanding of planned needs, be able to project service requirements and determine how best to meet those needs.
* Combine work where customer requirements permit to enhance the profitability. Also, able to review scheduled services and to make recommendations as to how cost could be reduced or timeliness improved.
* For freight moves, research alternatives with multiple vendors and negotiate the best service for the customer.
* Serves effectively as a team member on user groups, site teams or CI projects.
* Follows SOP’s and work instructions and supports CI results in conjunction with Supervisor and Manager.
* Performs other related duties and participates in special projects as assigned.
REQUIRED SKILLS
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1) High School diploma ,Bachelor degree preferred in discipline related to functional work, and role with 3-5 years of 3PL or dispatch work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
2) Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job. Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity. Excellent negiotiation skills. Must be able to multi-task and work in fast paced, stressful environment
3) Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
4) Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.
5) Must be able to proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers. Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.
6) Demonstrated, solid understanding of Logistics and Transportation including carrier alternatives, pricing, geography and ability to foresee potential logistical problems. Intimate knowledge of same day logistics including carrier alternatives, pricing, and potential problems.
Bolingbrook, IL
Bolingbrook, Illinois
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